- Spam Protection
You are liable to use our website fresh and clean without any spamming such as fake comment, fake message, fake contact support request, etc. If we detect you for any spam works, your IP address will be blocked to prevent future use of our website.
- User Agreement
- Account Verification: Your account subject to our approval. an unverified account may be suspended at any time. we prefer to verify our account by KYC documents. account name & address plus any other available information must match with your provided documents. we do not allow VPN or PROXY to access your account. VccLocker team monitors all customer account very strictly. you are fully prohibited to access your account using such networks. we may suspend your account temporary/permanently without any notice if we found PROXY & VPN access.
- Multiple Account: VccLocker allows only one (single) account per user. You must not open more than one account. VccLocker team scans the entire user details. if we should found any multiple accounts then both accounts to be suspended. this type of suspension is permanent.
- Inactive account: You must log in to your account at least one time in every six months. if you do not access your account within six months we turn it off. there is no guarantee of how long it will on hold. thereafter, we will be closed your account permanently. any pending balance will be destroyed and never possible to recover such funds. you are liable to access your account at least a single time every 180 days (six months).
- Name & Identity: Your name & billing address must be accurate. we may ask for validation at any time. For suspicious activity, you will be asked for legal name verification through a government-issued identity card. we also asked for billing address verification by utilities & bank statements. Other documents may not support it.
- Phone Number: It like an essential recovery method for an account. sometime VccLocker team sends confidential message/delivery details via your phone number.
- Email ID: Your email id is called login ID. however, you may have a username to access our site but email address helps you receive all kind notifications. You must use a real email id otherwise order delivery information won’t reach you.
- Undelivered Order: If you failed somehow to proof identification documents or account ownership we will hold the order for a week to review internally. after that, the order will be delivered anyways and closed your account permanently or for specific times.
- Service & Delivery
- Product Price: We already displayed the available product & service with its price. you can see the current price under/side of each product. We have a processing fee into the checkout page which will be added in your order total. there is an option to add cart and checkout with the available payment method. Any other checkout method is not accepted.
- Delivery Time: VccLocker delivery time is normally 12 hours but it can take maximum 2 working days for all kind of orders. We work from Monday to Friday (EST time). hence, few of orders take unwanted extra time. you are agreed before making an order in us. VccLocker closed in all kinds of public holidays in the USA and California.
- Delivery Details: Our sales team is working on your delivery. as we are supplying virtual item it to be sent to your email inbox. you are liable to register with a valid email address to receive delivery materials. we are not responsible for any fake email address associating with your account. you will be found your delivery details at My Account>Orders>Click On Order Number>View (scroll down to see what we have delivered you).
- Payments & Account Funds
The delivery time is counted only from when we received your cleared payment. sometimes payment provider parties keep on hold the payment for their verification. you must wait for their processing time.
- Natural Activity
We can delay service delivery for natural activities such as storm, cyclone, and other natural bad climates. For any reason, if we stop working cause a delivery delay, you will be notified in ordering progress or through the website notification board. This may happen on the government holiday. We are always closed on government holidays in the USA.
- Prohibited Activity
We do not exchange services for each of the other services. For example, you made an order for the Payza verification card, but after placing the order you ask to get a Paypal verification card. We will not process this request, even if the amount of payment is the same. We want to emphasize once again that we do not allow any party to exchange money through our website, product & service.
- Copyright Notice
All kinds of copyright, contents, and rights belong to us. You are not permitted to resell or distribute any service, products without our permission. We are a registered business in Bangladesh and all kinds of copyright. you cannot modify, change, copy to paste any of our services to your website or any other place.
- Fraud Prevention
We do not allow any payment reversed or chargeback. If you do so, your current service will not deliver and future purposes your IP address will be blocked in order to prevent fraud. You agree to make payment through the website payment button integrated under each service description. We do not allow manual payment through email addresses.
- Customer Support
VccLocker does not come with any third party. you will be responded by us during business hours only. if we received a huge email from several customers then it can take a bit to reply to you. do not send us the huge email for the same query it will be delayed more than estimated. We do not offer any customer support for another website, distributor, re-seller or company.